At SportsShoesLuxe, we want you to be completely satisfied with your premium footwear purchase from our curated collections of Nike, Skechers, and Bearpaw. If you’re not thrilled with your Animal Print styles, Combat & Rugged Boots, or any other selection, we’re here to help with our straightforward returns process.

Our Return Policy

You may return most unworn, undamaged items within 15 days of delivery for a full refund or exchange. All returned items must be in their original condition with tags attached and packaging intact – just like when they left our Los Angeles warehouse.

Note: For hygiene reasons, we cannot accept returns on Clogs & Mules or Dress Sandals that show signs of wear. All intimate apparel and clearance items marked “final sale” are non-returnable.

Easy Returns Process

  1. Initiate Your Return: Email us at [email protected] with your order number and return request within 15 days of delivery
  2. Wait for Approval: Our team will respond within 1 business day with return instructions
  3. Package Your Items: Securely pack the unworn merchandise with original tags in the original packaging
  4. Ship Your Return: Send the package to our Los Angeles facility using a trackable shipping method
  5. Receive Refund/Exchange: Once received and inspected, we’ll process your refund or ship your exchange

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. For international returns (excluding Asia and certain remote regions), please note that original shipping fees are non-refundable and you may be responsible for customs/duties.

Refund Timeline

Refunds are processed within 3-5 business days after we receive your return. Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Note that your bank may take additional time to post the credit to your account.

Exchange Policy

Want to swap your Block Heels for Bootie & Ankle Boots? We’re happy to help! Exchanges are subject to availability. If your desired size/color in our All White Styles or BOGO Free items isn’t available, we’ll issue a refund instead.

Return Request Template

Subject: Return Request for Order #[Your Order Number] Dear SportsShoesLuxe Team, I would like to request a return/exchange for my recent order #[Your Order Number]. Details: – Item Name: [e.g., Bearpaw Boots Under $50] – Size/Color: [if applicable] – Reason for Return: [e.g., size exchange, style preference, etc.] Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Return Address

All returns should be sent to:

SportsShoesLuxe Returns
1035 Bel Meadow Drive
Los Angeles, US 90017

For questions about our returns policy or to check the status of your return, contact our customer service team at [email protected] Monday-Friday, 9AM-5PM PST.

We stand behind our premium footwear collections from Classic Running shoes to Court Sneakers, and we want you to love every step in your SportsShoesLuxe purchase!