About SportsShoesLuxe

Who is SportsShoesLuxe’s target customer?
Our ideal customers are fashion-conscious individuals who value both style and comfort in footwear. We cater to:
  • Trendsetters who love Animal Print and statement styles
  • Practical shoppers looking for Boots Under $50 and value deals like BOGO Free
  • Active individuals needing Athletic & Sneakers or Classic Running shoes
  • Professionals seeking comfortable yet stylish options like Block Heels and Dress Sandals
What brands do you carry?
We proudly offer selections from Nike, Skechers, and Bearpaw, focusing on stylish yet comfortable footwear across all categories.

Product Questions

What types of shoes do you offer?
Our collection includes:
  • Fashion-forward styles: Animal Print, All White Styles, Black & White Styles
  • Comfort footwear: Clogs & Mules, Comfort collection
  • Boots: Bootie & Ankle Boots, Combat & Rugged Boots, Boots Under $50
  • Athletic shoes: Court Sneakers, Cross Training Shoes, Casual Shoes
How do I choose the right size?
Each product page includes detailed sizing charts. For styles like Block Heels or Combat Boots, we recommend checking the specific brand’s sizing as fit may vary.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption for all transactions. You can shop with confidence whether you’re buying BOGO Free items or splurging on Designer Styles.

Shipping & Delivery

Where do you ship?
We ship worldwide (except some remote areas in Asia and other regions). Our Los Angeles warehouse ensures fast processing for all orders.
What are my shipping options?

🚀 Standard Shipping ($12.95)
– 10-15 business days after processing (1-2 days)
– Shipped via DHL or FedEx with tracking
Perfect for when you need those Athletic Sneakers quickly!

🎁 Free Shipping (orders over $50)
– 15-25 business days after processing
– Shipped via EMS with tracking
Ideal for stocking up on multiple pairs from our Boots collection!

How can I get faster delivery?
Order before 12 PM PST for same-day processing on in-stock items like our popular Classic Running shoes. Weekend orders ship Monday.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your order. Whether those Court Sneakers didn’t fit or the Dress Sandals weren’t quite right, we’ve got you covered.
How do I initiate a return?
Email our customer service at [email protected] with your order number and reason for return. We’ll guide you through our simple return process.

Customer Service

How can I contact customer service?
Our LA-based team is ready to help! Email us at [email protected] for any questions about your order of Bootie & Ankle Boots, shipping updates, or style advice.
What are your business hours?
Our customer service team is available Monday-Friday, 9AM-5PM PST to assist with your Clogs & Mules questions or Comfort shoe recommendations.

Still have questions? We’re happy to help! Contact us at [email protected] or start shopping now to experience the SportsShoesLuxe difference.